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N. COMPLAINTS OF THE CLIENT
50. The Client who has not received a customary or requested document shall inform the Bank on such fact at the end of the period within which the document concerned should normally have been received if sent by the post. Any damages or losses resulting from a late complaint shall be borne by the Client.
51. The Client submits the complaint to the Bank in a written form. The complaint will be processed by the Bank in accordance to its internal procedures and the Client will be informed about the result of the complaint consequently.
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Annual Reports
as of December 31, 2002